FAQs
Check most frequently asked questions here, if you still need help then please contact us at lkzj@theluckzj.com.
About LKCJ
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Is LKCJ legit?
Is LKCJ legit?
LKZJ: Your Trusted Toy Gun Specialist
Company Introduction
LKZJ is a professional toy gun retailer established in 2020. We specialize in providing
high-quality, diverse toy gun products to customers worldwide. As an experienced
online store, we prioritize understanding and meeting our customers' expectations.
Our Commitment
Quality & Safety Assurance
All products undergo strict quality control
Compliance with international safety standards
Sourced exclusively from reliable suppliers
Customer-Centric Service
Knowledgeable team with industry expertise
Dedicated to delivering exceptional shopping experiences
Committed to helping you find the perfect product
Competitive Pricing
Strategic supplier partnerships to reduce costs
Affordable prices without compromising quality
Product Packaging
Custom-designed, high-quality boxes
Double-layer foam protection at the bottom
Ensures safe delivery (as shown in the picture)
Contact Us
For any inquiries, please contact our customer service team:
Email: lkzj@theluckzj.com
Payment & Customs Duties
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What form of payment do you accept? Do you accept cash?
What form of payment do you accept? Do you accept cash?
Our payment is officially supported by shopify payment, which supports shop pay, apple pay, Google pay and multiple credit cards. We can not receive the Cash.
Will I have to pay any import taxes or customs duties for my order?
Will I have to pay any import taxes or customs duties for my order?
No,you won't. We cover all import taxes and customs duties for your order. The price you see at checkout is the final amount you pay - no hidden fees or surprise charges upon delivery.
How can I be sure I won't be charged extra when my package arrives?
How can I be sure I won't be charged extra when my package arrives?
We ship all orders under "DDP" (Delivery Duty Paid) terms. This means we legally guarantee full payment of import fees on your behalf. You'll receive your package smoothly without delays or requests for payment from local customs.
Why do some websites make buyers pay customs fees, but you don't?
Why do some websites make buyers pay customs fees, but you don't?
As a customer-focused brand, we simplify global shopping. While others shift fees to buyers (known as "DDU"), we absorb these costs upfront. You pay nothing extra -we handle everything.
What if customs contacts me about fees?
What if customs contacts me about fees?
In the rare case customs inquires, forward the notice to lkzj@theluckzj.com. Our team will resolve it immediately. This is part of our Zero-Fee Guarantee.
Customs Clearance
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Will my toy gun order get held by customs?
Will my toy gun order get held by customs?
Extremely unlikely.Over 99.5% of our shipments clear customs smoothly thanks to:
✅Pre-Clearance System: We pre-process all documentation with global carriers
✅Hs Code Optimization: Legal classification as "non-firing replica toys" (HS 9503.00)
✅Regional Compliance: Packages include localized compliance statements for EU,US,ASEAN, etc.
What if customs delays my package?
What if customs delays my package?
Our 3-Step Protection Guarantee:
1.48-Hour Resolution: Our logistics team intervenes directly with customs
2.Free Re-shipment: If delay exceeds 7 days, we ship a replacement via priority air
3.Instant Refund: If replacement fails, full refund within 24 hours
About Gel Blaster
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What do I need to be aware of when playing with a gel blaster for the first time?
What do I need to be aware of when playing with a gel blaster for the first time?
1. Gel Ball Preparation
Soaking Time: Soak gel balls for at least 6 hours to ensure proper expansion.
Ideal Size:
Standard size: 7.15mm-7.3mm (optimal for most gel blasters).
Too-small gel balls may cause short range or failure to fire.
Water Quality Impact:
Impure water can result in smaller gel balls.
If gel balls are undersized, switch to pure water for better expansion.
2. Loading Gel Balls
Strain water before loading gel balls into magazines to prevent jamming.
Use the correct loading port (gel blasters have a dedicated magazine port, different from real guns).
3. Battery Safety & Usage
Correct Connection:
Ensure the UsB data cable pins are aligned properly-wrong insertion may burn out the battery.
Charging & Storage:
Fully charge before use.
Remove the battery when not in use to extend blaster lifespan.
4. Outdoor Safety
Always attach an orange tip to your gel blaster when using it outdoors for safety and compliance.
How do l enhance my gel blaster?
How do l enhance my gel blaster?
Many accessories to decorate and enhance your gel blaster can be purchased in our store's accessories collection,link here:
The Electric Auto Sifter and Hop-up can make the adult model gel blaster shoot farther and have a straighter trajectory. A more powerful battery allows the gel blaster to shoot faster and with more power. Also available here are metal sights, grips, and many functional accessories.
How to install stock?
How to install stock?
Since there are strict customs restrictions on the length and weight of packages when shipping toy guns, we have had to break them up when shipping some of our overweight and over-length toy guns.Some toy gunstock will be removed, when you don't know how to install it, please refer to this video tutorial:
Here's a video tutorial for installing the stock, they are different guns but installed the same way:
https://youtu.be/GnQWRnGpPJw
When you receive a gel blaster that doesn't work very well, how do you fix it?
When you receive a gel blaster that doesn't work very well, how do you fix it?
PRODUCT OPERATION TROUBLESHOOTING GUIDE
Please be advised that all our gel blasters undergo quality testing before shipment. If you're experiencing operational difficulties, this may be due to improper usage. We recommend the following troubleshooting
steps:
1. Gel Ball Preparation
Ensure gel balls measure 7.1mm or larger (smaller sizes may cause jamming)
Soaking requirements:
1.Standard gel balls: 6+ hours submerged in water
2. Glow-in-the-dark variants: 12+ hours submerged
Note: Balls must expand completely for proper operation
2. Proper Loading Technique
Incorrect loading is a common cause of malfunctions
Please refer to the attached loading diagram for guidance
Maintenance tip: Always keep magazines fully loaded during testing
3. Magazine Function Check
Pull the drawbolt while listening for operational sounds
If no sound is heard:
1. Possible magazine malfunction
2. Potential poor spring contact
Recommended solution:
1. Gently adjust the contact spring (apply minimal force)
2. Test repeatedly after each adjustment
If issue persists:
1.Inspect spring wiring for damage
2. Provide photos of:
Spring mechanism (sample attached)
Any visible wiring issues
Visual References Included:
√ Proper gel ball loading technique
√Correct spring contact positioning
For Further Assistance:
Should these steps not resolve your issue, please reply with:
● Detailed description of the problem
● Clear photos of the affected components
·Your order/reference number
What if customs contacts me about fees?
What if customs contacts me about fees?
In the rare case customs inquires, forward the notice to lkzj@theluckzj.com. Our team will resolve it immediately. This is part of our Zero-Fee Guarantee.
About Security
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Is ordering online secure?
Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means).
The server that hosts our store encrypts the transmission of all credit card and personal customer
information using the Internet-standard SSL (Secure Sockets Layer) protocol.
Is it safe to use my credit card on your website?
Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure
internet payment gateway, keeping all data encrypted with AES-256.
About Security
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When will my order be shipped out?
When will my order be shipped out?
Please allow 2 business days of processing and production time for your order to ship out. The tracking number will be sent to the email address where you registered your account. General goods take 1-2 weeks and 2-3 weeks for toy guns. Usually our products are shipped free of charge, but there are some countries that cannot be shipped through normal logistics, so a shipping fee may be charged.
How can I track my order?
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can conveniently track it on our website via the link provided, or also use the third-party service
17Track:https://www.17track.net/en.
What is the entire logistics process?
What is the entire logistics process?
1. From our warehouse to the distribution center
2. Code scanning and distribution by the staff of the
distribution center
3. Customs clearance
4. Go to the airport and wait for air transportation
5. Air transportation to the your country
6. Customs Clearance
7. Local courier companies delivers to you (For example, the United States is USPS) The whole process takes 10-20 days
USPS Logistics for USA:
Your shipment will be departed China via our upgraded logistics network. Due to system integration protocols with our new carrier partners, real-time tracking updates will remain unavailable during the initial transit phase.
Key delivery timeline:
Phase 1-International Transit
Tracking status will activate within 12 business days of tracking number issuance, indicating successful USPS handover at Los Angeles Gateway (LAX).
Phase2-Final Delivery
USPS will complete delivery within 3-5 business days
Proactive Monitoring:
Our logistics team will:
√ Conduct daily system sync checks
√ Initiate priority inquiry if status doesn't update by Day 14
√ Email you immediately upon USPS scan confirmation
While we understand this may cause initial concern, please rest assured this operational upgrade ultimately enables:
● 17% faster China-US transit times
● Enhanced customs clearance efficiency
● Reduced parcel inspection rates
Should you require urgent assistance, contact our dedicated
support team:
Email: lkzj@theluckzj.com
Express shipping
Express shipping will take extra charge, please contact us before order if you need. We will modify the cost depends on the products and your location.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
How do I know that my order has been successfully submitted?
How do I know that my order has been successfully submitted?
A confirmation email with your order number and full details will be sent to you shortly for your records.
Haven't received your confirmation email? We recommend double-checking the email address you entered during checkout as the first step.
Which countries can we ship our products to?
Which countries can we ship our products to?
We currently ship to the following countries with estimated delivery timelines:
United States (Us)-14-22 business days
Australia (AU)-14-25 business days
Canada (CA)-10-18 business days
United Kingdom (GB)-10-18 business days
Germany (DE) -10-18 business days
Switzerland(CH)-10-18 business days
Mexico(mx)-14-25 business days
Norway(NO)- 14-25 business days
Austria (AT) -14-25 business days
France (FR)-14-25 business days
Italy (IT)-14-25 business days
Spain (ES)- 14-25 business days
Netherlands (NL)-14-25 business days
Belgium (BE) -14-25 business days
Czech Republic (CZ) -14-25 business days
Poland (PL)-14-25 business days
Sweden (SE)-14-25 business days
Finland (FI)-14-25 business days
Denmark (DK)-14-25 business days
Ireland (IE) -14-25 business days
Portugal (PT)-14-25 business days
Luxembourg (LU) -14-25 business days
Greece (GR)-14-25 business days
Hungary (HU) -14-25 business days
Romania (RO)-14-25 business days
Slovakia (SK)-14-25 business days
Slovenia (SI)-14-25 business days
Croatia (HR)-14-25 business days
Estonia (EE)-14-25 business days
Lithuania (LT)-14-25 business days
Bulgaria (BG)-14-25 business days
Latvia (LV) - 14-25 business days
Important Notes:
1.Canada & UK & DE & CH: Enjoy faster delivery times (10-18 days) due to prioritized logistics channels.
2. Potential Delays: During peak seasons (e.g., holidays, sales events) or extreme weather conditions,
delivery times may extend beyond the estimated range.
3. Other Regions: Logistics services to unlisted countries are temporarily unavailable.